Emerge Digital Enablement Platform
In today's world, the digital channel is the front door for members. Members expect to complete many of the functions that they can do in-branch. They expect to be alerted based on important account changes and potential fraud, and rewarded with instant approvals based on their success. They are also expecting a user experience that is intuitive and reflects your credit union’s brand.
With Emerge, your credit union can provide a complete digital banking experience where digital banking users can enroll 24x7, create new accounts, apply for loans, pay bills, transfer funds, send money, make deposits, and control cards. Stay in touch at all times with real-time alerts and deploy relevant, targeted marketing campaigns to personalize product offers, resulting in greater member share of wallet. Customize your user interface to align with your brand and the unique needs of your membership. Interface with 150+ third-party providers to create a unique digital experience for your members.
ONLINE AND MOBILE PARITY
Almost everything can be done in either environment with a consistent user experience.
NATIVE MOBILE APPS
Our mobile apps are expertly coded to produce the best possible member experience with mobile API integrations whenever possible.
CUSTOMIZABLE USER INTERFACE
Depart from the cookie-cutter approach and tailor your credit union’s interface for the best member experience.
MOBILE WELCOME PAGE WITH DEEP LINKS
Deliver general and targeted marketing messages to members on your Mobile Banking login page. Touching a promotion takes the member directly to the relevant page within the app.
FINANCIAL EDUCATION
Emerge supports interfaces with several PFM providers, offering resources for effective decision-making.
NOTIFICATIONS AND ALERTS
Send on-demand, real-time, 24/7 targeted messages to individual members, groups, or the the entire digital banking membership. Send alerts and notifications via email, text, and mobile push notifications.
LAYERED SECURITY FRAMEWORK
Our approach protects your members through multiple identification steps that include biometrics, carrier intelligence, and one-time passcodes.
CLIENT-DRIVEN ROADMAP
Our Client Innovation Group and Client Advisory Council bring ideas to the table and help steer future development of the Emerge platform.
BILL PAY
Connect offers SSO and API-driven member payments. Quickly enroll right from the widget, manage payees, view history, edit payments, add multiple funding accounts, and enjoy endless possibilities for customization using Connect's user interface.
DOCUMENT CENTER
The Document Center enables your members to keep their important documents in one secure location for easy access. Integrated with DocuSign, the Connect’s Document Center provides a channel for credit union staff to send a variety of documents and forms securely to members for signature. The module also serves as a storage area for the signed documents, where members can manage and have ongoing access to their documents. Document Center stores not just secure forms, but also electronic documents such as eStatements, eNotices, and eTax Forms.
DIGITAL ACCOUNT OPENING AND DIGITAL LENDING APPLICATION
When using Connect's Digital Account Opening and Digital Lending Application modules, your credit union will benefit from a seamless user experience - from new account opening to loan application to automatic enrollment for digital banking. The applicant only has to enter his/her data once and that information is passed on to the other application forms in the process. To further streamline processes for the credit union, the Digital Account Opening and Lending modules can incorporate auto-approval and opening the account on the core.
